Customer Success Manager - UK
Company Overview
Downforce Technologies is a global, remote-first company dedicated to addressing the climate crisis and promoting sustainable land management through cutting-edge technology and groundbreaking science. Our mission is to unlock the full potential of our land, safeguard soil health, promote biodiversity, and drive economic prosperity. We empower farmers, landowners, and supply chains to make informed decisions that preserve and restore soil health on a global scale.
Our team is composed of global experts who are passionate about delivering real solutions to climate change. Our Founder and Chief Scientist is the former Chief Scientist for UNEP and Executive Director of the European Environment Agency
Position Overview
We are looking for a dedicated and customer-focused Customer Success Manager to join our UK-based team. In this role, you’ll guide customers through seamless onboarding, foster strong relationships, and ensure they maximize the value of our Nature Analytics Platform. You’ll work collaboratively with a global team committed to driving meaningful solutions to the climate crisis.
This role is fully remote with the opportunity to meet other team members at co-working spaces in London.
Key Responsibilities
Customer Success
Customer Onboarding: Guide new customers through the onboarding process, ensuring a smooth transition and quick adoption of our platform.
Relationship Management: Build and maintain strong, long-lasting relationships with customers by understanding their business needs and challenges.
Customer Training: Conduct training sessions to help customers maximize the value of our platform.
Customer Advocacy: Act as the voice of the customer within the company, providing feedback to the product team to drive continuous improvement.
Issue Resolution: Proactively address customer issues and concerns, coordinating with the support team to ensure timely resolution.
Success Plans: Customise and implement success plans to drive customer adoption, satisfaction, and retention.
Performance Metrics: Monitor and report on key performance indicators, such as customer satisfaction scores and product usage metrics.
Renewals and Upsells: Identify opportunities for renewals and upsells, working closely with the sales team to achieve revenue goals.
CRM Management: Maintain CRM data integrity for the customers you manage.
Qualifications
Education: Bachelor’s degree in Business, Marketing, Agriculture or a related field; relevant certifications are a plus.
Experience: 2+ years of experience in business development, customer success, account management, or a related role, preferably in a SaaS environment.
Customer-Centric: Strong customer service orientation with a passion for helping customers succeed.
Communication Skills: Excellent verbal and written communication skills with the ability to adapt to your audience.
Problem-Solving: Strong analytical and problem-solving skills with the ability to think creatively and strategically.
Team Player: Ability to work collaboratively across a global team.
Tech-Savvy: Comfortable with technology and able to quickly learn new software and tools.
Industry Knowledge: Understanding of the agricultural or environmental technology industry and its unique challenges is a plus.
What We Offer
Competitive Salary: Attractive compensation package with performance-based incentives and share options.
Career Growth: Opportunities for career advancement in a rapidly growing company.
Dynamic Environment: Work in a fast-paced, collaborative, and innovative environment.
Impact: Make a significant impact on the company’s growth and success and contribute to a sustainable future.
How to Apply
If you are passionate about business development and customer success and excited about joining a company that is driving positive change, we would love to hear from you!
Please send us an email at careers@downforce.tech